office (801) 432-0003
fax (801) 618-4220
info@tyconpower.com

Support

The best way to contact us is via email sent to support@tyconpower.com

We will respond to you inquiry within 24 hours.


You can chat with us if we are available or use the link at the right to email us.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Support Contacts

We offer unlimited email support
We offer free time limited phone support (10 mins max)
We offer extended phone support at $90/hr billable in 15min increments.

email: support@tyconpower.com

Or use our feedback form

Feedback

Phone: 801-432-0003

 

TPDIN-Monitor-WEBGoto TPDIN-Monitor-WEB Support Page

 

 

Q. How can I get an RMA?
A. Tycon Systems Inc.’s RMA process is provided in order to track any returns in the Tycon Systems Inc. main warehouse. Certain requirements are necessary in the RMA process:

a.     The Customer shall send an email to support@tyconsystems.com to request an RMA number in order to make sure their return is handled properly.

b.     On returns for repair or replacement - the process is the same.

c.     The customer must request an RMA first and receive an RMA number, then ship the product back to Tycon Systems Inc.

d.     The Customer shall pay the shipping for any returning product to the Tycon Systems Inc. warehouse.

e.     The Customer shall include the RMA authorization number on the outside of the shipped package, so it can be read easily.

f.      Tycon Systems Inc. will repair or replace faulty product within 2 days of testing and send back to the Customer at Tycon Systems Inc.’s cost as long as it is within the warranty period.

g.     Tycon Systems Inc. shall verify that Customer is within the warranty period. The method of verification is:

                              I.        Customer shall provide their Purchase Order number if they are a Reseller or Distributor.

                             II.        Customer shall provide the Order number if they purchased the product at the Online Tycon Systems Store.

                            III.        Or, a copy of the invoice/Order confirmation showing the product, where it was purchased, name and billing address/shipping address, and telephone number.

      Please ensure you provide you’re Name, Company Name, Billing Address, Shipping Address, Phone Number, Proof of Purchase (Invoice/Order Confirmation), Part # and Serial # on bottom of equipment and a description of the problem.